I disputed a sweetgreen transaction with my bank or credit card issuer and now I can’t use my app. What do I do?

Submission of a dispute requires a mandatory process of arbitration between LevelUp and your bank or card issuer. This can be a lengthy process - sometimes weeks to months - to resolve. During this time, your sweetgreen app will be inaccessible for use.

The fastest way to resolve this issue is to contact your card issuer to drop the dispute. Once you do so, and once the account is no longer locked due to a mandatory arbitration process, we’ll be back in touch with you to let you know that your account has been reactivated for use. If your billing issue isn’t resolved at that time, we can help you to address any billing issues directly at [e-mail]. This way, your problems are addressed directly while limiting any interruption to your rewards account!